Return and Replacement Policy

Introduction

At ConnektPlus, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product for any reason, this Return and Replacement Policy outlines your options for returning or replacing items purchased through our application.

Return Policy

Eligibility

Items must be returned within 1 day from the date of receiving.

Items must be unused, in their original condition, and in the original packaging.

Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

Products that are physically damaged are not refundable.

Downloadable digital products are non-returnable.

Return Process

Initiate Return: Contact our customer support at info@connektplus.com to initiate a return. Please provide your order number and reason for the return.

Return Authorization: Our support team will provide you with a return authorization and instructions on how to return your item.

Ship Item: Pack the item securely in the original packaging and include all paperwork, parts, and accessories. Ship the item to the address provided by our support team. You are responsible for return shipping costs unless the item is defective or an incorrect item was shipped.

Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

Replacement Policy

Eligibility

Items that are not working are eligible for replacement.

Replacement requests must be made within 1 day from the date of receiving.

Replacement Process

Initiate Replacement: Contact our customer support at info@connektplus.com to report a damaged, defective, or incorrect item. Please provide your order number and a description of the issue.

Provide Evidence: For damaged or defective items, please provide photos of the damage or defect. This will help us process your request more efficiently.

Return of Original Item: In some cases, we may require the original item to be returned before a replacement is issued. Our support team will provide instructions if this is necessary.

Shipment of Replacement: Once the issue is confirmed, we will process the replacement and ship it to you at no additional cost. You will receive a shipping confirmation email with tracking information.

Shipping

ConnektPlus is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

Your Consent

By using our application, registering an account, or making a purchase, you hereby consent to our Return & Replacement Policy and agree to its terms.

Changes To Our Return & Replacement Policy: Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Replacement Policy. If you do not want to agree to this or any updated Return & Replacement Policy, you can delete your account.